Need help? Browse these frequently asked questions or get in touch with us
What benefits do I have with my Visa card?
Register and know the benefits according to your type of Visa card. Learn how to use them in your country and when you travel internationally.
How can I use the benefits of my Visa card?
Paying for all products or travel tickets with an eligible Visa card. If your card was issued in Brazil, remember to issue insurance policies to gain access to benefit coverage. If you still do not know your benefits, find out which ones are registering on this page.
How can I issue an insurance policy?
First you must register, then choose the benefit you want to use and select to issue a certificate. Complete all the fields of the certificate and then you will receive a copy of this document in your email.
How do I open a claim or what is the status of my claim?
First you must register, then choose the benefit you want to use and fill out the claim form. Remember that you must send all necessary documentation within 90 days from the date of the incident. Log in and enter the Claims section to see the status of your claims open.
Problems accessing the portal?
Contact us by Chat and an agent will help you complete registration, start your account or create a new password